Dubai — Riverbed, a provider of AI-powered digital employee experience solutions, has been named a Leader in the IDC MarketScape: Worldwide Digital Employee Experience 2026 Vendor Assessment.
The IDC MarketScape evaluated vendors on their current capabilities and future strategies for helping organisations deliver productive and seamless digital employee experiences.
Riverbed said its placement in the Leaders Category validates its Aternity platform, a converged observability and experience platform that brings together endpoint telemetry, application performance data, network path visibility and employee sentiment within a single operational environment.
The IDC MarketScape highlighted the Riverbed Orion agentic AI framework, introduced in early 2026, noting that it extends Aternity’s analytical layer into governed autonomous execution. The framework provides role-specific interfaces for employees, service desk teams, IT engineers and IT leaders, while embedding AI governance, policy control and human-in-the-loop escalation into the platform foundation.
Richard Tworek, Chief Technology Officer at Riverbed, said enterprise AI is changing how IT organisations operate. “As organisations move from AI-assisted operations toward intelligent, autonomous execution, they need a trusted operational foundation built on comprehensive observability, digital employee experience, and responsible AI governance.
“We believe this recognition from the IDC MarketScape validates our long-term strategy of helping customers move beyond reactive IT toward AI-powered operations that improve employee productivity, strengthen resilience, and deliver better business outcomes.”
The IDC MarketScape also highlighted Aternity’s integrated architecture across physical devices, virtual desktop infrastructure, mobile and frontline endpoints. By combining endpoint intelligence with application, network and user experience insights, Riverbed said it provides IT organisations with a unified operational view that enables faster issue resolution and more proactive digital experience management.
Shannon Kalvar, Senior Research Director, Enterprise Systems Management, Enterprise Client Platforms, Observability, and AIOps at IDC, said organisations are increasingly looking beyond visibility towards platforms that can intelligently automate IT operations while maintaining governance and human oversight.
“Riverbed’s recognition as a Leader in the IDC MarketScape reflects its strategy of bringing together observability, digital employee experience, and governed AI automation into a unified platform that helps enterprises improve employee productivity while preparing for more autonomous IT operations,” Kalvar said.
The recognition comes as enterprises increasingly seek AI-powered platforms that improve digital employee experience while maintaining governance, security and operational control.
Riverbed said customer adoption of Aternity continues to grow globally, with the platform surpassing $100 million in annual revenue in the first quarter of 2026. During the same quarter, Aternity product modules reached 8.9 million installs, up 40 percent year-on-year.
The company said many of these deployments support organisations in highly regulated sectors, including financial services, government and healthcare, where reliability, policy enforcement and auditability are essential.
Source: Tahawul Tech